A newborn baby is kidnapped from a Kansas City hospital. A New Year’s Eve bank robber takes hostages in a stand-off. A pharmacist dilutes the medication of 4,000 patients. Over the past 20 years, some of the highest profile FBI cases were investigated in Kansas City.

Retired Special Agent Jeff Lanza, who served as the FBI’s Kansas City spokesman, tells the real stories behind the headlines and reveals how he learned to interact with local and national media. Lanza is author of the recently released Pistols to Press.