Community Resources

Community Resources Mission

The Kansas City Public Library’s Community Resource Team provides individuals experiencing life-challenges an inclusive place to access the connections, supports and services they need.

Community Resources @ Central

Community Resources offers one-on-one appointments, by phone or in-person appointment, to help you find the resources you need to improve your quality of life. Schedule a one hour appointment from 10:00 a.m. - 3:00 p.m., Monday through Thursday.

Community Resources staff can help you:

  • Make referrals to helping agencies
  • Assist in completing forms for utilities, rent, and housing
  • Locate free meals, food pantries, clothes and showers
  • Direct you to medical and dental care services
  • Offer handouts in acquiring vital documents

Sign up for a session one of three ways:

Please be aware that we occasionally will make changes to this process, including the expansion of locations and hours, as public health trends evolve. For the latest updates on all Library services, visit kclibrary.org/coronavirus.

Frequently Asked Questions:

  • Can I make an appointment if I don’t have internet access?

    You may call 816.701.3767 or you may visit the Central Library to reserve a time in person.

  • Can I just walk up and see a Community Resources staff person?

    Please understand that there is no guarantee you will be able to see a Community Resources staff member the same day. If you haven’t already made a reservation, tell a staff member upon arriving that you’d like to see a Community Resources staff member. If there is no one available, you'll be directed to a kiosk where you can reserve a future time slot via our online system or a phone connecting you to a Library staff member who will assist you.

  • Do I need a Library card?

    You will only need a Library card if you need to use a computer during your appointment. If you do not have a Library card, the Community References staff can help you get one.

  • Do I get a notification when my reservation has gone through?

    If reserving online, you will get an email confirmation of your appointment. If you do not have an email address and need assistance creating one, Community References staff can help you create one in your appointment.

  • When do I need to show up for my scheduled appointment?

    Arrive at the Library no more than 15 minutes before or 15 minutes later than your scheduled start time. If you are more than 15 minutes late, we will be unable to accommodate you and you'll need to make a new reservation. If you will be late or need to reschedule, please call us at 816.701.3767.

  • Where do I go when I arrive?

    Staff will be at the door to direct you to the area we have set up for this service.

  • Do I need to wear a mask to enter the Library?

    We require all patrons older than age 2 to wear masks, covering both mouth and nose, while in the Library and in the Community Connection Rooms. We also require individuals to adhere to social distancing, remaining at least 6 feet apart. If you need to interact with staff, please stand in front of the plexiglass dividers.

  • Can I bring someone with me?

    To ensure the health and safety of library patrons and staff, we are limiting appointments to one person at a time.

  • Can I bring my kids?

    We are requesting that small children of walking age not accompany you for this service.

  • What do I need to bring with me?

    Please bring any documents related to your request. For example, if you want assistance with a utility bill, be sure to bring your most recent bill, delinquency letter, or cut-off notice. Please also bring any form of identification you have.

  • Can I print, scan, or copy materials during my session?

    Free printing is available, as well as free photocopying, faxing, and scanning. If printing from your own device, use our Remote Printing service.

  • Can I browse the shelves and check out materials while I’m in the Library?

    We’re sorry, but we are currently allowing patrons inside for specific services only. See our Coronavirus Updates page for more information. We will regularly reassess plans as public health guidelines and recommendations change.

  • What steps regarding Covid-19 are being used to ensure my health and safety?

    Between uses, staff will sanitize all service areas, including keyboards, mice, and desk surfaces.

  • What if I need to cancel my reservation?

    Call 816.701.3400 and one of our librarians will cancel your reservation for you.

The Team

Beth Hill: Community Resources Sr. Specialist

Beth Hill is the Community Resource Sr. Specialist for the Kansas City Public Library. After teaching in higher education for over twenty years, Beth went back to school to become a social worker. She served as a VISTA Volunteer for the Goodwill of Western Missouri and Eastern Kansas Job Hunter’s Program, as a Career Development Specialist for Job Corps, and as a Job Readiness Coach for inmates at Topeka, KS Women’s Correctional Facility. Beth brings her training and life experiences together to build trusting relationships with the library’s most vulnerable patrons to offer a “warm hand-off” to local service agencies for help and support.

Kelly Berry: Community Engagement Associate

Kelly J. Berry is the Outreach Community Engagement Associate at the Kansas City Public Library. She has a master’s degree in Education and 20 years of experience working in the Leavenworth Public School District. Kelly has several years of community engagement experience, including her years of service as an AmeriCorps VISTA member on the Library’s Community Resources team as well as a Community Organizer with the Local Investment Commission. As the Outreach Community Engagement Associate, Kelly works to broaden the Library’s engagement with service providers and vulnerable populations. She serves as a connector between the Library, service agencies, and patrons experiencing life-challenges.

Mary Olive Joyce: Director of Library Outreach and Community Engagement

Mary Olive Joyce is the Director of Library Outreach and Community Engagement at Kansas City Public Library. Mary holds master’s degrees in both Social Work and Library Information Science. She has over 20 years’ experience working in libraries and over a decade working in and collaborating with community and social service agencies in the greater Kansas City Metro. As the Director of Outreach, Mary enjoys working with a diverse team of staff dedicated to removing barriers and increasing access to Library services and community connections. In her role at the Library, she leads a team of Outreach staff with broad specialties including Mobile Library Services/Outreach, Senior Programming, Community Resources, Refugee & Immigrant Services & Empowerment, and the Library VISTA Project.

Practicum Students:

The Community Resource Team has Social Work Practicum Students who assist with current programs and build new programs to better meet the needs of the patrons.

AmeriCorps VISTA

The Community Resource Team has AmeriCorps VISTA Members who assist with current programs and build new programs to better meet the needs of the patrons.

For further questions about any of these services, please contact us via email or by phone at 816.701.3767