If life slowed for some during the restriction-filled, stay-at-home height of the pandemic, it got plain crazy for the Central Library-based team that handles phone, online chat, and email inquiries from the public. Back last August, they averaged more than 170 a day across the platforms – a nearly sixfold increase from pre-pandemic levels. “It was a tough time," says information services supervisor Evan Washechek, "but I think we got through it and a lot of patrons appreciated the help.”