Pop In / Pick Up Frequently Asked Questions
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My preferred Library location isn’t among the five locations initially open for hold pickups. Why?
Hold pickups initially will be available at our Bluford, Central, Plaza, Trails West, and Waldo locations during designated hours, but we will extend hold pickups to our North-East, Southeast, Sugar Creek, Ruiz, and Westport locations the week of June 1, 2020.
We hope to further restore services as public health guidelines and recommendations evolve and allow. You can stay updated on the status of Library operations at kclibrary.org/coronavirus.
What is the Library doing to ensure that the materials I check out are safe?
As of May 21, 2020:
Tuesday–Friday // 10 a.m.–2 p.m.: Bluford Branch | Central Library | Trails West Branch
Tuesday–Saturday // 10 a.m.–2 p.m.: Plaza Branch | Waldo Branch
Do I need to bring my Kansas City Public Library card with me?
Where exactly do I go when I arrive?
- By car: Pull into the Library parking lot or garage and park in an available space – do not pull up to the curb near the building.
- By foot, bike, or transit: Please check to see if there is a line of patrons waiting to enter. If so, please join the queue and remain 6 feet apart from others at all times.
When you arrive at Library, text or call the numbers on the posted signs to let staff members know you are ready to pick up your materials. They will then check out your items and place them at the pickup station.
You will be greeted at the front door, ensuring that only one patron at a time may enter the building to pick up materials.
Your items will be tagged with your last name, the last four digits of your Library card number, and the pickup date.
Do I need to wear a mask?
Can my children accompany me as I pick up my materials?
Should I be prepared to wait in line?
Can I request that my holds be brought out to my car?
Can I browse the shelves or check my email on a Library computer while I’m picking up my holds?
As always, you can browse our collection of books and other materials online at kclibrary.org/catalog!
We appreciate your patience as we work to ensure that all items are safe before we lend them anew to the public.
Once my holds are available, how long do I have to pick them up?
When does my checkout period actually start?
What if I no longer need or want the items I have on hold?
How long do I have to return materials?
Due dates for materials checked out prior to March 16, when our physical locations closed amid the pandemic, have been extended to Monday, June 15.
The Kansas City Public Library does not charge late fines, so there is no urgency to return any materials you may have checked out at this time.
If you would like to return your materials, please deposit them in the drop boxes outside any of the Library’s 10 locations. We are, for now, not accepting returns inside our buildings in accordance with our enhanced safety/cleaning procedures.
What if I have other questions about my holds?